The Makoki Guarantee

Please keep your guarantee and invoice, you will need them in the unlikely even of a claim.

Guarantee on couches, armchairs, dining chairs and beds.

 – 10 years on the frame

 – 2 years on the foam or filling

 – 2 years on the stitching

 – 2 years on the webbing or springs

Provided that your guarantee is in our one of our direct delivery areas, it provides for the free repair or replacement of any faulty component.

The guarantee is not transferable and only applies to the original purchaser.

Guarantees do not apply to defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper care. Treatment, care and usage in the client’s environment is beyond our control, and Makoki cannot guarantee leathers and fabric as it is subject to wear and tear.

Leather is a natural product; it has been tanned without changing any of its natural features. The beauty of the leather is in the natural markings that are visible, as a result of the animal’s life style. These are not defects; they are nicks from grazing in the veld. Characteristic of full grain leather include, tick bites, marks, scuff marks, scratches, stretch marks, brand marks and healed scars. Unaltered leather is soft and velvety.

Makoki will only be liable to honour a Guarantee if: 

– The defect existed at the time of delivery and manifested during the guarantee period.

 – The defect did not arise due to normal wear and tear or misuse/abuse by the customer, the proper care instructions were followed  and the product was used for its intended use.

Makoki Decor cannot guarantee accessories.

All other furniture carry a one year guarantee on material defects and poor workmanship